Is there a minimum spend on a rental order?
Yes, our minimum spend on a rental is £100.
How do I enquire about a rental?
Browse Truffle's rental products on our website then fill out our rental enquires form here. Or email email@example.com - our team aim to respond within one business day.
Once your rental items have been confirmed as in stock, our team will email a link to your invoice - you can then process payment through our website to finalise your booking. Your items are not reserved and your booking is not confirmed until payment has been made.
When should I get in touch about a rental?
Rental orders should be placed at least 14 days in advance of the date of your dinner party or event. If you need a rental sooner than this, we will try our best to accommodate subject to product availability.
Where do you ship?
Our rental orders are shipped throughout the UK using DHL Express. You will receive a tracking number when your rental has been collected from Truffle.
Your return DHL Express shipping costs will be included on your rental invoice. A DHL Express return label will be included in your package - you simply have to arrange collection of your rental items at a time that suits you.
When do you deliver?
DHL Express deliver Monday - Friday between 9am and 6pm. After collection from Truffle, your items should arrive the following working day (unless you are based in a hard-to-reach location).
What is your hire period?
Our hire period is 24 hours. If you are hiring over the weekend, your rental will be delivered on Friday and collection should be arranged for the following Monday.
If you would like to extend your rental period, please include this request when filling out our rentals contact form. An extended rental period will incur additional charges.
How will my rental order be packaged?
Your rental will be carefully packed by the Truffle team. Within your rental box there will be a packing list of the products included and a repackaging guide. There will also be a DHL Express return label (please arrange collection directly with DHL Express).
When arranging collection, please repackage all products securely and place back within the original packaging well ahead of the arranged collection time. Please ensure you are there for the collection - any delay to your return delivery may incur additional charges.
Do I have to pay additional fees for order preparation and damage insurance?
A cleaning and preparation fee of £15 will be added to every order. This fee will be more if your order is larger.
All rental bookings will be subject to a 10% damage and loss deposit. This will be refunded to you after the rental items have been returned and checked for any damage or losses. If any items are lost or damaged, we may deduct the cost from your deposit. If the cost of the damage or loss is greater than your deposit, we will issue another invoice to cover the additional cost.
Do you provide flowers?
Flowers are not provided with your rental.
What size of events can you help with?
We hold stock for small events such as dinner parties, lunches and small weddings.
Can you help with larger parties and weddings?
Of course - we would be happy to discuss larger events. We advise getting in touch at least six weeks in advance of your event so we have time to ensure your products are in stock and available for your big day.
If you need a bespoke order sooner than this, please email us with the details and we will do our best to accommodate.
Do you provide a set-up service?
Our standard hire charges do not include set-up. However, if you would like this bespoke service, we would be happy to provide a quote.
What if the rental products arrive damaged?
Please get in touch as soon as possible so we can discuss how to help.
What if I want change the details of my order?
Subject to availability, we will do out best to help add any additional items to your order. We cannot reduce the number of items within your order after it has been confirmed.
Please check your order confirmation thoroughly when it arrives to ensure that everything included in it is correct prior to payment.
What if I wish to cancel my order?
Please email us at firstname.lastname@example.org should you wish to cancel your rental order. Our cancellation terms are as follows:
Cancellation more than 30 days in advance of the rental: 50% cancellation fee
Cancellation less than 30 days in advance of the rental: 100% cancellation fee
If you would like to change the date of your event, please let us know and we will do our very best to accommodate.
We are always happy to help - please get in touch at email@example.com